Get a full refund if your order doesnt arrive as described, including loss or damage in transit. Arrival delay : Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package). Damage : Claim for up to the full value of your purchase if your items are damaged in transit. Loss : Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package). Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipients destination country . Visit Seel Resolution Center to easily resolve your package issues if any of the above happens. Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item .