Refund & Replacement Policies

Product Eligibility for Replacement

To be eligible for replacement, the product must meet the following criteria:

• The product exhibits a manufacturing defect or damage.

• The replacement request is made within the specified time frame.

• You must make a video while unboxing the received product, and share with us.

• The product is unused and in its original condition.

• The original packaging, including seals, labels, and barcodes, remains intact.

Ineligible Products for Replacement

Certain products may not be eligible for replacement, including:

• Products that have been used or altered.

• Products with damaged packaging or missing components.

• Products with tampered serial numbers.

Initiating the Replacement Process

To initiate the replacement process, follow these steps:

• Contact our customer support team via email or phone within the specified time frame.

• Provide your order ID details and reason for replacement, along with supporting evidence such as images or videos.

• Our team will assess the eligibility of the product for replacement and guide you through the next steps.

Confirmation of Replacement Eligibility

Once the eligibility for replacement is confirmed, you will receive a confirmation message or email from our team.

Replacement Procedure

After the replacement eligibility is confirmed, the following procedure will be followed:

• A return pick-up will be arranged for the defective product within the specified time frame.

• Once the product is received and verified by our team, the replacement process will be initiated.

• If the replacement product is available in stock, it will be shipped to you promptly. Otherwise, a full refund will be issued.

Confirmation of Replacement Completion

After the replacement process is completed, you will receive a confirmation message or email from our team.

Customer Care Assistance (Replacement)

For assistance regarding replacements, contact our customer support team at support@zillybuy.com or call +91 9136967840.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The product is returned within the specified time frame.

• The product exhibits a manufacturing defect, damage, or does not meet the specified quality standards.

• The product is unused and in its original condition.

• The original packaging, including seals, labels, and barcodes, remains intact.

Products Ineligible for Refund

Certain products may not be eligible for a refund, including:

• Products that have been used or altered.

• Products with damaged packaging or missing components.

• Products with tampered serial numbers.

• Products without unboxing video proof.

Initiating a Refund Request

To initiate a refund request, follow these steps:

• Contact our customer support team via email or phone within the specified time frame.

• Provide your order ID details and reason for the refund, along with supporting evidence such as images or videos.

• Our team will assess the eligibility of the product for a refund and guide you through the next steps.

Refund Procedure

After the refund request is confirmed, the following procedure will be followed:

• A return pick-up will be arranged for the product within the specified time frame.

• Once the product is received and verified, the refund process will be initiated.

• The refund will be processed to the original payment method within the specified time frame.

Additional Options for Refund

In addition to refunds to the original payment method, we offer the option of refund through ZillyBuy.com coupons.

Customer Care Assistance (Refunds)

For assistance regarding refunds, contact our customer support team at support@zillybuy.com or call +91 9076262886.