Return Policy

Last updated: October 13, 2025

Refund and return terms for orders placed on ZillyBuy may vary from seller to seller. For ONDC Network sellers, certain products are not returnable; this will be clearly indicated on the product page.

  • Cancellable orders: You may cancel anytime before shipment. Orders cannot be canceled after they are shipped.
  • Returnable orders: Initiate the return from the My Account section. Products must be in original condition for the return to be successful. The seller will arrange a pickup from your location. Refunds are processed once the seller receives the product(s).

Return Policy for a Seller on ZillyBuy

Returns Policy dictates the terms in cases where post-delivery support is required by the customer. It allows sellers to offer exchange, replacement, or refund for their products. A clear policy builds trust, drives sales, and improves customer loyalty.

A Proof of Dispatch (POD) clause applies when a post-delivery support request is raised. A seller must have POD in the form of a picture or video of the product (packaged and unpackaged) to verify the state of the items delivered.

1) Defect/Damage or Wrong Item Delivered (All Categories)

After a ticket is raised, the seller must provide POD (photos or videos of the item packaged and unpackaged). Media shared by the customer will be made available to the seller. After a brief investigation, if the seller is at fault:

  • The order’s settlement may be marked disputed.
  • The seller must either provide a replacement or confirm a refund and pickup.
  • Logistics charges for both reverse and forward shipments are borne by the seller.
  • ETC: 7 days.

2) Unsatisfactory Quality / Incorrect Size or Color (Apparel)

If the delivered item quality is inferior to expectation, the size doesn’t match the size chart, or the color differs from the product page description, the seller must:

  • Provide a replacement, or
  • Confirm a refund and pickup.
  • Logistics charges for both reverse and forward shipments are borne by the seller.
  • ETC: 7 days.

3) Orders in the Electronics Category

For electronics, it’s the seller’s responsibility to raise the service request with the manufacturing brand. The settlements of such orders may be marked disputed. The seller must ensure the service request is communicated and provided to the customer, which may include a replacement and/or full refund.

The seller must maintain an open chain of communication with the customer, ZillyBuy, and the manufacturer to ensure resolution.

4) Unsatisfactory Quality / Incorrect Size or Color (Automobile Parts & Accessories)

If the delivered part/accessory is of unsatisfactory quality, incorrect size, or color, the seller must provide a replacement, or confirm a refund and pickup.

  • Logistics charges for both reverse and forward shipments are borne by the seller.
  • ETC: 7 days.

If a seller fails to cooperate or respond promptly to escalations, their settlements may be suspended.

A seller must confirm replacement/refund within 2 days if:

  • The product was damaged before delivery (not during transit).
  • Packaging guidelines were not followed and the product was damaged during transit.
  • The product differs from the description on the ZillyBuy product page.
  • The product is expired or unfit for its intended use.
  • Essential parts or accessories are missing (seller should supply missing items or offer replacement/refund).

ZillyBuy ensures the delivered product is returned in original condition (brand/ manufacturer’s box, MRP tag intact, user manual, warranty card, and all accessories) back to the seller.

Contact Us

For any return-related queries or assistance, reach out to our customer support team:

Best regards,
The ZillyBuy Team