Shipping & Delivery Policies

Why does the delivery date not match the X–Y business day timeline?

Occasionally, a holiday may fall between the date you place your order and the expected delivery date shown on the product page. In such cases, the estimated delivery date may be extended by one day. Some courier partners and sellers may not operate on Sundays, which is also factored into delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship items within the time specified at the time of ordering. Business days exclude public holidays and Sundays.

Estimated delivery time depends on several factors:

• The seller offering the product
• Product availability with the seller
• The destination address and the seller’s location
• Courier partner service levels to your area

Are there any hidden costs on items sold by sellers on ZillyBuy?

There are no hidden charges when you make a purchase on ZillyBuy. List prices are final and all-inclusive. The price displayed on the product page is what you pay at checkout.

Delivery & handling/packaging charges are not hidden charges and may be added separately, depending on the seller’s shipping policy.

Why does the estimated delivery time vary for each seller?

Estimated delivery time may differ across sellers due to product availability, seller location, shipping destination, and courier partner time-to-deliver to your PIN code.

Enter your PIN code on the product page to see more accurate delivery timelines for your area.

The seller cannot ship to my area. Why?

To check if a product can be delivered to your location, enter your PIN code on the product page. Whether your location can be serviced depends on:

• The seller’s ability to ship to your location
• Any legal restrictions on shipping specific products
• The availability of reliable courier partners in your area

Some sellers may choose not to ship to certain locations at their discretion.

Why is Cash on Delivery (CoD) not offered on ZillyBuy?

CoD availability depends on whether logistics partners can process cash payments. Currently, since our logistics partners do not support cash handling for delivery, CoD is not available on ZillyBuy.

I need to return an item. How do I arrange for a pick-up?

Returns are easy on ZillyBuy. Contact our support team to initiate a return and we’ll guide you through the steps.

Where possible, logistics partners will facilitate pick-up. If a pick-up cannot be arranged, you may return the item via a third-party courier. Return fees are typically borne by the seller (as per seller policy).

I didn’t receive my order, but I got a delivery confirmation via SMS/Email.

If you didn’t receive your order but received a delivery confirmation, please report the issue within 24 hours of the confirmation so the seller can investigate.

What do the stock status tags mean?

• “In Stock”: Sellers will show an estimate based on your PIN code (e.g., 2–3, 4–5, or 4–6 business days where standard courier service is available). For other areas, orders may be sent by Registered Parcel or Speed Post (India Post), which can take 1–2 weeks depending on location.
• “Out of Stock”: The item is currently unavailable. It will be purchasable again once the seller updates stock.

Does ZillyBuy deliver internationally?

Currently, ZillyBuy does not offer international delivery. You can place orders from anywhere using credit/debit cards issued in select countries, but the delivery address must be within our serviceable regions in India.

Need help?

Email: support@zillybuy.com · Phone/WhatsApp: +91 9076262886