26 Nov 2025
ONDC • Insight
Is ONDC Safe for Buyers? How ZillyBuy Protects Your Orders & Payments
Clear explanation of buyer protection, refunds and grievance handling on ONDC when you shop via ZillyBuy.
26 Nov 2025~5–7 min read
Buyer protection on ONDC
ONDC has a standard protocol for order confirmation, refunds and issue resolution across all network participants.
How ZillyBuy adds trust
- Secure payments handled via trusted gateways
- Clear invoices and order history inside your account
- Support channel to help you raise and track issues
If something goes wrong with your ONDC order, ZillyBuy helps you raise issues with the seller or logistics partner and follows the ONDC grievance guidelines.