Refund & Replacement Policies
Product Eligibility for Replacement:
To be eligible for replacement, the product must meet the following criteria:
- The product exhibits a manufacturing defect or damage.
- The replacement request is made within 48 hours.
- The product is unused and in its original condition.
- The original packaging, including seals, labels, and barcodes, remains intact.
Ineligible Products for Replacement:
Certain products may not be eligible for replacement, including:
- Products that have been used or altered.
- Products with damaged packaging or missing components.
- Products with tampered serial numbers.
Initiating the Replacement Process:
To initiate the replacement process, follow these steps:
- Contact our customer support team via email or phone within 48 hours.
- Provide your order ID details and reason for replacement, along with supporting evidence such as images or videos.
- Our team will assess the eligibility of the product for replacement and guide you through the next steps.
Confirmation of Replacement Eligibility:
- Once the eligibility for replacement is confirmed, you will receive a confirmation message or email from our team.
Replacement Procedure:
After the replacement eligibility is confirmed, the following procedure will be followed:
- A return pick-up will be arranged for the defective product within 48 hours.
- Once the product is received and verified by our team, the replacement process will be initiated.
- If the replacement product is available in stock, it will be shipped to you promptly. Otherwise, a full refund will be issued.
Confirmation of Replacement Completion:
- After the replacement process is completed, you will receive a confirmation message or email from our team.
Customer Care Assistance:
For assistance regarding replacements, contact our customer support team at [email protected] or call +91 9136967840.
Eligibility for Refund:
To be eligible for a refund, the following conditions must be met:
- The product is returned within 48 hours.
- The product exhibits a manufacturing defect, damage, or does not meet the specified quality standards.
- The product is unused and in its original condition.
- The original packaging, including seals, labels, and barcodes, remains intact.
Products Ineligible for Refund:
Certain products may not be eligible for a refund, including:
- Products that have been used or altered.
- Products with damaged packaging or missing components.
- Products with tampered serial numbers.
Initiating a Refund Request:
To initiate a refund request, follow these steps:
- Contact our customer support team via email or phone within 48 hours.
- Provide your order ID details and reason for the refund, along with supporting evidence such as images or videos.
- Note: An unboxing video is mandatory to provide any further assistance.
- Our team will assess the eligibility of the product for a refund and guide you through the next steps.
Refund Procedure:
After the refund request is confirmed, the following procedure will be followed:
- A return pick-up will be arranged for the product within 48 hours.
- Once the product is received and verified, the refund process will be initiated.
- The refund will be processed to the original payment method within 48 hours.
Additional Options for Refund:
In addition to refunds to the original payment method, we offer the option of refund through Zillybuy.com coupons.
Customer Care Assistance:
For assistance regarding refunds, contact our customer support team at [email protected] or call +91 9136967840.
